A: Find a list of our current POPs here . Please be sure to check that this is not a long distance number for you. This is your responsibility for choosing a local number and IFSIS cannot reimburse you for any charges incurred by dialing long distance.
Q: How do I set up my dial up account?
A: You may call 1-866-648-6617 and one of our representatives will gladly set up an account for you. If you know the local number you will be dialing into and already have your username and password, just follow the directions below:
Go to start, Open the control panel, Network connections.
Create a new connection, click Next.
Click Connect to the Internet.
Click Set up my connection manually, Next.
Click set up using a dial up modem, Next.
Type in Maranatha.
Enter your local dial up number (if you don't currently have a connection, please call tech support at 1-866-648-6617 for a number local to you. Please make sure it is a local call for you. We do not want you to incur long distance charges and it is your responsibility to make sure the call is local. We cannot cover charges for long distance).
Enter your assigned username.
Enter your password, confirm your password and click Next. Finish.
Q: What is my username?
A: Your username will be the name you choose during signup, with an @ifsis.com for the Unforced Filter or High-speed option, or @ifsisx.com for the Forced Filter option. (ex. username@ifsis.com or username@ifsisx.com )
Q: Can I change my username and password?
A: You may change only your password by calling Technical Support at 1-866-648-6617 or by clicking on My Account. You can also change your email password. The best way to change the email password only is to log into your webmail and make the change there.
Q: Can I use the service on multiple computers?
A: Yes, you can use your dialup account on multiple computers, just not at the same time.
Q: Will I be charged extra if I connect with a number that is long distance?
A: Yes. Please ensure that the number(s) you choose are local to you. We are not responsible for any long-distance charges incurred by your account.
Q: Why am I receiving Possible Interruption of Service email messages?
A: 90% of the time your credit card has expired. You may call 1-866-648-6617 and update your billing information or click on My Account.
Q: How do I add additional email accounts?
A: When you sign up for service you can register for up to five email accounts. These accounts do not have to be set up at the same time. To add an email account, please call us at 1-866-648-6617.
Q: How do I set up my email?
A: There are step-by-step instructions on our tech support pages. Please visit the e-mail section of our FAQs.
Q: What if I can't connect?
A: Contact Technical Support for assistance or email support@ifsis.com. If emailing us, please include your name, your preferred way to contact you, and a description of the situation.
Q: I keep receiving an error message when I try to connect. What does that mean?
A: An error message with the number 691 could mean that your account is inactive. Please contact our Technical Support at 1-866-648-6617 for this or any other error messages.
Q: Can I use numbers in my password?
A: Yes, you can use numbers in your password.
Q: My computer says "I'm Connected" but what do I do now?
A: You can open a browser such as Internet Explorer or Netscape by clicking the "E" or "N" icon on your desktop. Alternatively, you can go to the start button on your task bar. Scroll to programs and click on Internet Explorer, then type a URL into the address field and press enter.
Q: Are there more numbers to dial in with other than the one I am using now?
A: We have many access numbers to choose from. Visit our Local Access numbers .
Q: How reliable are IFISIS' dial-up connections? How fast are they?
A: With thousands of access numbers nationwide, Ineva and IFSIS.com makes it easy for you to get and stay online, with fewer busy signals and disconnects. Ineva allows you to access the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available! Additionally, most of our numbers support the V.90 standard.
Q: Is there a way to view my online usage?
A: Go to the My Account section, and type in your Registration number and password. Go to View Online Session Activity and check off Framed IP Address. Put in the dates you are interested in, and you can view your online usage from there.
Q: I am experiencing slow kbps speed recently and it never used to be this slow. Is it my computer?
A: There are a number of factors that can affect your dialup speed. Here are some below:
1. The dialup number you are using could be going to a modem that is experiencing periods during which it is becoming very busy. The easiest way to test that is to go to our website and look at the list of numbers for your state and choose one or more other numbers to dial into. Please make sure you choose a local number.
2. Something has changed on the telephone system at home. You would be surprised how often a fault can be traced back to your own connection. Do you hear noise on the line when you phone out? That is a sure sign of a faulty connection somewhere. Try unplugging all the phones, fax machines etc that are in your home then going online and see if that makes a difference. If the speed does not change when you telephone into a number of different phone numbers this would suggest that the problem is your phone line or possibly a problem at your local exchange. You can ask your telephone company to test the line for you. Be careful doing this as some phone companies may charge you - ask them first.
As crazy as it sounds - the other thing that can help speed up a connection is to slow your modem down. A modem that speaks too fast for current line conditions, has to repeat itself often as lots of the messages get corrupted. Make it speak slower and it will be heard every time, making the conversation faster. To do this, find the properties of the dialup connection you are using and go to modem setup. Configure the modem to use a lower speed. Try making it 57600 for instance.
3. It is also possible that your machine has become infected with spyware or a virus. It is imperative that you do have some anti-virus software on your machine that is up to date. (Old antivirus software is worse than none at all). However in recent times it has become just as important to have a firewall of some description on your machine. This helps to prevent your machine from being infected by spyware. Spyware is software that sits on your computer and shares your internet connection and sends reports about you and your web habits (maybe even credit card details etc.) back to some server somewhere. If you do not already have a firewall, please go to zonealarm.com and download their free firewall. The free one is all you need and is a very good product. However putting a firewall on your machine does not remove the spyware that is already on your machine. A quick way to test for spyware is to go to zonealarm.com and on the home page (Under Special offers) you will find a link to a free online spyware detector. This is a good detector and will tell you if you have spyware, but it will not remove the spyware. If you have been infected by spyware there are a number of free programs for removing it. We have found that most of the free programs will not remove all spyware so you need to run a couple of different ones. There is a nice article at "http://www.intranetjournal.com/spyware/removal.html" that lists some popular free anti spyware and anti adware solutions.
